Refund Policy
How refund requests are handled.
DRAFT — pending legal review. Wording marked for review must be confirmed before live payments are enabled.
Refund handling
REVIEW REQUIRED — the specific refund terms (cooling-off period, pro-rata refunds and any exclusions) must be confirmed with legal advice before live payments are enabled. No refund promise is made here.
In the meantime: if you were charged in error, contact support and the payment will be investigated. Where a refund is processed by the payment provider, your plan is downgraded once the refund is confirmed.
Your statutory rights
Nothing in this policy limits rights you have under South African consumer legislation, including the Consumer Protection Act and the Electronic Communications and Transactions Act.
Contact
Refund and billing queries: support@ntswakazah.co.za.