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Effective 1 October 2026

CONSUMER DISCLOSURES

Tutor ya Rena — Your Maths and Science Tutor · NTSWAKAZA HOLDINGS (PTY) LTD

These Consumer Disclosures take effect on 1 October 2026 and replace every version published before that date.

  1. About this document

    1. Status: These Disclosures do not vary the Terms and Conditions of Use, the Subscription and Billing Terms, the Privacy Policy, the Refund Policy or the Cancellation Policy. Where they differ from those documents, those documents apply.

  2. NTSWAKAZA

    1. Full name and legal status: NTSWAKAZA HOLDINGS (PTY) LTD, a private company incorporated in the Republic of South Africa, trading as Tutor ya Rena.

    2. Registration number and place of registration: 2026/684248/07; registered with the Companies and Intellectual Property Commission, Republic of South Africa

    3. Office bearers: Kholofelo Makwela (director)

    4. Physical address and telephone number: 16 Dartford Drive, Parklands, Cape Town, Western Cape, 7441; telephone 066 374 7148

    5. Website address and email address: ntswakazah.co.za; support@ntswakazah.co.za

    6. Address for the service of legal documents: 16 Dartford Drive, Parklands, Cape Town, Western Cape, 7441

    7. Membership of a self-regulatory or accreditation body: None.

    8. Codes of conduct that apply to NTSWAKAZA, and how to access them: None.

  3. The Service

    1. What the Service is: A South African curriculum-grounded learning platform. It currently covers learners in Grades 8 to 12 in Mathematics, Technical Mathematics, Physical Sciences, Technical Sciences, Life Sciences and Natural Sciences, and provides study material, practice, explanations, the Exam Trainer and AI-assisted tutoring. The subjects, grades, features and modules the Service covers at any time are as described on the Service.

    2. What the Service is not: The Service is not a school, an examination authority, a teacher or a professional adviser, and it does not guarantee any mark, grade, pass, qualification or other academic outcome.

    3. Curriculum: NTSWAKAZA is not accredited or endorsed by, affiliated with, or connected to any education department, examination authority, professional or regulatory body or other organ of state. The Exam Trainer is NTSWAKAZA's own exam-style material and is not a reproduction of any official examination paper.

    4. Artificial intelligence: When you ask the tutor a question, generate practice, process a paper or use Read Aloud, what you send goes to an artificial-intelligence provider and the answer comes back from it. An answer produced this way may be incorrect, incomplete or unsuitable for your circumstances, and you must check anything important against your teacher, your prescribed material or your textbook.

  4. Price, payment and duration

    1. Free use and Paid Plans: You may use the Service without paying, subject to usage limits. The plans, what each includes, and the full price including value-added tax and every other charge are set out in the Subscription and Billing Terms and are shown to you before you pay.

    2. Manner of payment: By credit card or debit card, through the payment provider named in the Subscription and Billing Terms.

    3. When the Service is provided: From the date your Paid Plan starts.

    4. Minimum duration of a Paid Plan: The billing period shown for that plan in the Subscription and Billing Terms.

    5. Automatic renewal: A Paid Plan renews automatically at the end of each billing period, at the price then published, unless you cancel it first.

    6. If a price changes: NTSWAKAZA must give you at least 30 days' notice of a change, the change does not take effect during a billing period you have already paid for, and you may cancel before it takes effect.

  5. The agreement and your record of it

    1. Terms of the agreement: The Terms and Conditions of Use, the Subscription and Billing Terms, the Refund Policy and the Cancellation Policy, each available on the Service in a form that you can store and reproduce.

    2. Reviewing and correcting your order: Before you pay, the checkout shows you the plan, what it includes, the full price and how often you will be billed, and lets you change or abandon the order.

    3. Accessing and keeping a record of a transaction: NTSWAKAZA emails you a confirmation recording the transaction, and keeps that confirmation and the agreement documents available to you in a form you can store and print for five years after the transaction.

    4. Payment security: Payments are processed over an encrypted connection by the payment provider named in the Subscription and Billing Terms. NTSWAKAZA does not store your card details.

    5. Security procedures and privacy: The Privacy Policy.

  6. Cancelling and getting your money back

    1. Cancelling: You may cancel a Paid Plan at any time. Cancellation stops the next renewal, and you keep access until the end of the billing period you have paid for.

    2. Cooling-off: If you bought a Paid Plan electronically and you are a natural person, you may cancel it within 7 days, without reason and without charge, and get every payment back within 30 days — unless the plan began, with your consent, before those 7 days ended.

    3. Return, exchange and refund policy: The Refund Policy and the Cancellation Policy.

    4. Alternative dispute resolution code: None. The Dispute Resolution clause of the Terms and Conditions of Use applies.

  7. Children and personal information

    1. If you are under 18: A parent or guardian must accept the Terms and Conditions of Use for you and must give the authorisation the law requires before NTSWAKAZA processes your personal information.

    2. What NTSWAKAZA collects: NTSWAKAZA does not require an account, a password, your school or your date of birth. It asks your age when you start using the Service. If you are under 18, it asks for the email address of your parent or guardian. If you buy a Paid Plan, it asks for your email address. You choose a nickname, which does not have to be your real name. You may try sample questions without an account and without giving any information.

    3. What NTSWAKAZA does not do: NTSWAKAZA does not sell your personal information, does not use it for advertising, and does not use third-party trackers.

  8. Terms that limit our liability or place risk on you

    1. Read these before you accept: The Terms and Conditions of Use contain provisions that limit NTSWAKAZA's liability to you, place risk on you, or ask you to accept a fact. They are listed in the Notice of important terms clause of that document, and your attention is drawn to them.

  9. Your rights as a consumer

    1. Nothing here takes away a statutory right: Nothing in any of NTSWAKAZA's documents limits a right you have under a law that cannot be limited or excluded.

    2. Talk to us first: Contact NTSWAKAZA at support@ntswakazah.co.za. NTSWAKAZA must consider your complaint and try to resolve it with you.

    3. Where else you can go: You may also take a complaint to the National Consumer Commission, to an accredited ombud, to a consumer court or to a court. If your complaint is about personal information, you may complain to the Information Regulator (South Africa), POPIAComplaints@inforegulator.org.za, 010 023 5200.